Last updated: March 10, 2026
This platform charges only a periodic subscription fee for the QR-generation and payment-status verification utility. We levy no transaction fee, MDR, commission or per-transaction charge, and we never collect or settle any customer payment, so there is nothing to refund on transactions. Subscription fees are generally non-refundable once services are activated, except where explicitly agreed in writing.
Refund requests may be considered for duplicate payments, confirmed technical billing errors, or failed activation caused by our platform.
Third-party charges (for example your own internet, SIM, bank or UPI application charges), completed subscription periods, and UPI payments that your customers made directly to your own UPI ID are not eligible for refund — such payments never reach this platform. Refunds apply only to the subscription fee actually paid to us.
Approved refunds are processed within 7 to 14 business days to the original payment source.
To raise a refund request, contact alert.atsms@gmail.com with order/payment details.